shan9 Privacy Policy

shan9 is a platform for players from Myanmar to enjoy football betting, Live Casino, Slots, and Shan Koe Mee VIP Tables. We take our users' personal data seriously, and this Privacy Policy explains how we collect, use, and protect that data.

By continuing to use shan9's services, you are considered to have accepted the data handling practices described in this policy. This policy applies to the shan9 website, mobile platform, and all related services.

Please read this policy carefully. If you have any questions, you can reach us at [email protected].

shan9 collects the following categories of data in order to provide services, manage accounts, and improve the player experience—

Personal Identification Data

• Your name, date of birth, and identification details (may be requested at registration)
• Contact details — email address and phone number
• KBZPay, Wave Money or AYA Pay account details (for deposit and withdrawal purposes only)

Usage data

• IP address and browser type used to access the website
• Games played, bet amounts and payment history
• Time spent on site and click behavior

Technical data

• Cookies and similar tracking technologies
• Device ID and OS version
• Session token and session duration

shan9 handles your personal data only for the following legitimate purposes—

3.1 Account and service management

Your personal data is needed to create your shan9 account, verify your identity and manage access. It is also used when working with payment providers to process deposits and withdrawals.

3.2 Security and fraud prevention

Network activity data is monitored to protect shan9's services from unauthorized use, hacking and financial fraud. This is essential to keeping each player's account secure.

3.3 Service improvement

Data is analyzed to understand players' gaming behavior and preferences so we can keep improving service quality. This includes game preferences, payment method choices and customer service enhancements.

3.4 Legal compliance

shan9 may disclose relevant data where required to maintain financial records in accordance with applicable laws and to respond to requests from regulatory authorities.

shan9 will never sell your personal data or share it with unrelated parties for commercial purposes. However, limited sharing may occur in the following situations—

4.1 Service providers

Payment providers such as KBZPay, Wave Money and AYA Pay receive only the data needed to complete deposit and withdrawal transactions. They act solely on shan9's instructions and are not permitted to use this data for their own purposes.

4.2 Legal requests

Data may be disclosed as required by law in response to requests from courts, law enforcement authorities or complaints related to the prevention of illegal activity.

4.3 Business transfers

If any part of shan9's business is transferred or merged, the same protection standards set out in this policy will continue to apply and players will be notified in advance.

shan9 uses cookies to improve the player experience and to understand how the website is used.

What are cookies?

Cookies are small text files that a website stores in your browser. They help shan9 remember that you are logged in during your visit. Session cookies are deleted when you close your browser, while persistent cookies remain until you delete them yourself.

Types of cookies

• Essential cookies: Required for the website to function properly. If these are disabled, shan9 may not work correctly.
• Performance cookies: Help us understand which browsers are used to visit the site so we can make improvements.
• Functional cookies: Remember your language and other preferences.

Managing cookies

You can disable or delete cookies in your browser settings. Please note that doing so may affect how some of shan9's features work.

shan9 will only keep your personal data for as long as it is needed to provide the service. When it is no longer necessary to retain data to meet legal requirements or for other legitimate reasons, it will be deleted or anonymised.

Data belonging to players who request account closure will be kept only for as long as is necessary to cover legal obligations, after which it will be securely deleted.

shan9 applies technical and organisational measures to protect your personal data—

7.1 SSL Encryption

All shan9 websites and platforms use SSL (Secure Socket Layer) encryption technology. This means data passing between you and the shan9 server cannot be accessed by third parties.

7.2 Access Control

shan9 employees, partner contractors and service providers are only given access to the data they genuinely need to carry out their duties. All access is logged and reviewed regularly.

7.3 Payment Security

For payment transactions, shan9 uses the security systems of financial and payment companies. Card numbers and full payment data are not stored on shan9 servers — all transactions are handled through the provider's encrypted service.

Every shan9 player has the following rights regarding their personal data—

Right of Access

You can request to know what personal data shan9 holds about you and how it is handled, and obtain a copy.

Right to Rectification

If your personal data is inaccurate, you can request that shan9 correct it.

Right to Erasure

You can request deletion of personal data that is no longer needed to provide the service. However, data that must be kept due to legal obligations cannot be deleted immediately.

Right to Object

If you wish to object to any aspect of shan9's data handling, contact [email protected]. We will review your request and respond.

To exercise any of these rights at any time, contact [email protected]. shan9's 24/7 support team will assist you as quickly as possible.

shan9's services are for players aged 21+ only. shan9 does not intentionally collect personal data from anyone under 21. If an account held by a person under 21 is discovered, that account will be closed immediately and the relevant data deleted.

If you have read shan9's privacy policy and found anything that appears to contradict it, please notify us at [email protected].

shan9 reserves the right to update this privacy policy from time to time as needed. When the policy changes, the revised version will be published on the shan9 website and the "Last Updated" date will be refreshed.

Continued use of shan9's services after a policy change will be taken as acceptance of the updated policy. If you have any questions about policy changes, contact [email protected].

If you have questions about shan9's privacy policy, wish to exercise your data rights, or have a privacy-related complaint, shan9's customer support team is available 24/7—

shan9 will acknowledge receipt of any complaint and act on it promptly.